Refund policy

Last updated: October 14, 2026

Returns

Returns and refunds are available only if the product is damaged. If your product arrives damaged, send a photo of the product to our support team within 7 days of receiving it. Once we verify the damage, your refund will be processed to your original payment method within 7 days.

How to report a damaged product

Please inspect your order when you receive it. If the product is damaged, contact us within 7 days and include a photo of the product. Contact us before sending anything back so we can provide instructions.

Exceptions and non-returnable items

Products that are not damaged are not eligible for return or refund, except where applicable law requires otherwise. This policy does not limit any rights you may have under applicable consumer protection laws.

Exchanges

You may exchange an item for a different item of the same price by contacting us within 7 days of receiving your order. Contact us before returning your item so we can provide exchange instructions.

Refunds

For a verified damaged product reported within 7 days of delivery, your refund will be processed to your original payment method within 7 days. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request an exchange or report a damaged product, please contact us at dopeclubb@gmail.com.